Due to the measures taken by the Government of Quebec, our everyday operations (maintenance, installations, non-urgent repairs) will cease from March 25, 2020 until April 13, 2020 inclusively. We will provide a reduced emergency service during weekdays for any lack of complete heating for our established customers. Social distancing measures must be respected if our technicians have to report to your home urgently. Our head office and our sales office will be closed from March 25, 2020 until April 13, 2020 inclusively. However, you can communicate with us by phone Monday to Friday from 9:00 a.m. to 3:00 p.m., we will be able to answer your questions (you may however experience delays depending on the volume of calls received). Air filter deliveries will resume from April 14, 2020. Thank you for your understanding.

Extended warranty

HOW TO HAVE AN EXTENDED WARRANTY HONORED

You are no longer satisfied with your entrepreneur or this one has simply vanished and you have a balance of warranty on your heat pump? This is unfortunately a commun situation but do not despair, call us, we can probably help you.



We honour extended warranties on a heat pump or a furnace that are covered by the Equiguard, Protection Plus, Goodcare, Complete Care and Cornerstone programmes, only to name a few, as weel as certain warranties offered directly by the manufacturers. We generally have no difficulties with York, Rheem, Ruud, LG, Amana, Carrier, Lennox and Goodman products (and many more).



In order to do so, we need the certificat number of your warranty, the model and the serial number of the unit as well as the name under which the warranty is registered. At certain occassions, we will need the sales contract or the original sales invoice. Some manufacturers don.t allow the transfer of a warranty to a new owner or are very strict on the way of doing so. We sometimes have to provide a copy of the notory act. With these informations we will be able to do some research concerning the validity of your extended warranty on your heat pump. You can communicate with Ms. Nathalie Tomassino at 450-699-3232 or 514-856-7774 at extension 6064 for any information concerning your extended warranties.




BUYING AN EXTENDED WARRANTY



You can also buy an extended warranty for a HVAC equipment. To do so, we need to have a copy of your sale contract proving the date of installation and we also need the make, model and serial number of your equipment.  Be advised that numerous Extended Warranty plans required that the equipment have been installed within the last 12 months at the maximum.  To find out  the price of an extended warranty for your product , you can communicate with Ms. Nathalie Tomassino at 450-699-3232 or 514-856-7774 at extension 6064.







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