Due to the measures taken by the Government of Quebec, our everyday operations (maintenance, installations, non-urgent repairs) will cease from March 25, 2020 until April 13, 2020 inclusively. We will provide a reduced emergency service during weekdays for any lack of complete heating for our established customers. Social distancing measures must be respected if our technicians have to report to your home urgently. Our head office and our sales office will be closed from March 25, 2020 until April 13, 2020 inclusively. However, you can communicate with us by phone Monday to Friday from 9:00 a.m. to 3:00 p.m., we will be able to answer your questions (you may however experience delays depending on the volume of calls received). Air filter deliveries will resume from April 14, 2020. Thank you for your understanding.

Privacy Policy

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why we are committed of respecting the confidentiality of personal information we collect. This privacy policy applies only to information we collect through the website.


Collected personnal information


We are gathering the following personnal information:


-Last name
-First name
-Address 
-Postal code
-Email address
-Telephone number
-Credit card number


The personal information we gather is collected via forms and the interactivity established between you and our website. We also use, as indicated in the following section, cookies and / or log files to collect information about you. Your personal information is collected through form, namely:


-Registration form to the Web site
-Order form


We use the information it collects for the following purposes:


-Process transactions and track orders
-Provide information or promotional offers
-Accumulate statistics
-Manage and improve the website



Log files and cookies


We collect certain information through log files and cookies. These are mainly the following information:


-IP address
-Exploitation system
-Pages visited and queries
-Hour and day of connection


The use of such files enables us to:


-Improve our service and offer a personalized visit
-To offer a personalised consumption experience
-To track orders
-Accumulate statistics



Right of veto and of withdrawal


We are committed to offering you the right of veto and of withdrawal with respect to your personal information. The right of veto is defined as the option offered to online visitors to refuse to have their personal information used for certain purposes as outlined during collection. The right of withdrawal is defined as the ability for users to request that their information is not contained, for example, in a mailing list.


To exercise these rights, you may contact us at the following address: 


A/S Head of eBusiness
Thermopompes N & R Sol
1155 Ford,
Châteauguay
J6J 4Z2
Email : thermopompe@nrsol.com
Telephone : 450-699-3232



Security


The personal information we collect is held in a secure environment. Persons employed by us are obliged to respect the confidentiality of your information. To ensure the safety of your personal information, we use the following measures:


-Protocol SSL (Secure Sockets Layer)
-Protocol SET (Secure Electronic Transaction)
-Managing Access
-IT -Backup
-Identifiant / Password


We are committed to maintaining a higher degree of confidentiality by integrating the latest technological innovations designed for the ensurance of your transactions. However, since no mechanism offers total security, an element of risk is always present when the Internet is used to transmit personal information. We do not sell or transfer personal data that identifies you to third parties, except for Canada Post and Authorize.net which have our trust and is assisting us in our e-business operations.


You can shop at www.secure.thermopompesnrsol.com with confidence. We have partnered with Moneris , a leading payment gateway, to accept credit cards and electronic check payments safely and securely for our customers.


The company adheres to strict industry standards for payment processing, including:


-128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
-Industry leading encryption hardware and software methods and security protocols to protect customer information.
-Compliance with the Payment Card Industry Data Security Standard (PCI DSS).





Email


By transacting on our web site, you agree knowingly that you will be receiving emails related to track your order. Your email will not be added to an electronic mailing list for promotional purpose, unless you subscribe to our newsletter in your profile. You can remove yourself from this mailing list at any time in your profile.  



Application


By using our site you agree to our privacy policy. For questions relating to this privacy policy, please contact us as follows:


A/S Head of eBusiness
Thermopompes N & R Sol
1155 Ford,
Châteauguay
J6J 4Z2
Email : thermopompe@nrsol.com
Telephone : 450-699-3232


This policy was amended  January 26, 2017.