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DISCLAIMER OF WARRANTIES
THE WEB SITE AND THE CONTENT IS PROVIDED "AS IS". WHILE THERMOPOMPES N & R SOL ENDEAVOURS TO PROVIDE INFORMATION THAT IS CORRECT, ACCURATE AND TIMELY, THERMOPOMPES N & R SOL MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEB SITE AND THE CONTENT INCLUDING, WITHOUT LIMITATION, NO REPRESENTATION OR WARRANTY THAT (I) THE CONTENT CONTAINED IN OR MADE AVAILABLE THROUGH THE WEB SITE WILL BE OF MERCHANTABLE QUALITY AND FIT FOR A PARTICULAR PURPOSE, (II) THE WEB SITE OR CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR TIMELY, (III) THAT THE OPERATION OF THE WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, (IV) THAT DEFECTS OR ERRORS IN THE WEB SITE OR THE CONTENT, BE IT HUMAN OR COMPUTER ERRORS, WILL BE CORRECTED, (V) THAT THE WEB SITE WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS, AND (VI) THAT COMMUNICATIONS TO OR FROM THE WEB SITE WILL BE SECURE AND/OR NOT INTERCEPTED.
LIMITATION OF LIABILITY
SUBJECT TO APPLICABLE LAW, IN NO EVENT SHALL THERMOPOMPES N & R SOL , ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, ANY LOSS OR DAMAGES IN THE NATURE OF, OR RELATING TO, LOST BUSINESS, LOST PROFIT, BUSINESS INTERRUPTION, INACCURATE INFORMATION, OR ANY OTHER LOSS INCURRED IN CONNECTION WITH THE USE OR MISUSE OF THE WEB SITE, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. THE FOREGOING LIMITATION SHALL APPLY EVEN IF THERMOPOMPES N & R SOL KNEW OF OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. .
SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS IS INAPPLICABLE.
MODIFICATIONS AND INTERRUPTION TO SERVICE
Thermopompes N & R Sol Inc reserves the right to modify or discontinue the Service with or without notice to the user. Thermopompes N & R Sol Inc shall not be liable to the user or any third party should Thermopompes N & R Sol Inc exercise its right to modify or discontinue the Service. The user acknowledges and accepts that Thermopompes N & R Sol Inc does not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.
Our website is operated and provided in the Province of Quebec, Canada.
By accessing or using the Web site, you agree that all matters relating to your access to, or use of the Web site and its Content shall be governed by the laws of the Province of Quebec and the laws of Canada, without regard to conflict of laws principles. You agree and hereby submit to the exclusive jurisdiction of the Federal Court of Canada and/or the courts of the Province of Quebec with respect to all matters relating to the Website.
COMPLIANCE WITH LAWS
The user assumes all knowledge of applicable law and is responsible for compliance with any such laws. The user may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. The user further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.
The www.secure.thermopompesnrsol.com site is owned and operated by Thermopompes N & R Sol Inc. Unless otherwise indicated, all materials published on the site, including the design, text, logos, images, icons, selection, assembly and arrangement, is wholly owned by Thermopompes N & R Sol Inc. Any other use of this material without the written consent of Thermopompes N & R Sol Inc, including the reproduction, modification, transmission , display, distribution or online reactivation, is strictly prohibited.
The Web site may contain links to third-party web sites. These links are provided solely as a convenience to you and not as an endorsement by Thermopompes N & R Sol Inc of the contents of such third-party web sites. Thermopompes N & R Sol Inc is not responsible for the content of any third-party web site, nor does it make any representation or warranty of any kind regarding any third-party web site including, without limitation, (i) any representation or warranty regarding the legality, accuracy, reliability, completeness, timeliness or suitability of any content on such third-party web sites, (ii) any representation or warranty regarding the merchantability and fitness for a particular purpose of any material, content, software, goods, or services located at or made available through such third-party web sites, or (iii) any representation or warranty that the operation of such third-party web sites will be uninterrupted or error free, that defects or errors in such third-party web sites will be corrected, or that such third-party web sites will be free from viruses or other harmful components. While Thermopompes N & R Sol Inc encourages links to the Web site, it does not wish to be linked to or from any third-party web site which contains, posts or transmits any unlawful information of any kind, including, without limitation, any content constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, provincial, national or international law, regulation which may be damaging or detrimental to the activities, operations, credibility or integrity of Thermopompes N & R Sol Inc or which contains, posts or transmits any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights. Thermopompes N & R Sol Inc reserves the right to prohibit or refuse to accept any link to the Web site, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Web site upon the request of Thermopompes N & R Sol Inc.
ii) ORDER PROCESSING
All transactions are processed in Canadian dollars.
We use the services of Canada Post to deliver our packages.
Free shipping applies only to purchases of $ 84.99 and more plus tax delivered in the provinces of Quebec or Ontario, Canada. The free delivery policy does not apply to the "Econo" products.
A $15.00 shipping flat rate per box plus taxes will apllies to deliveries in the provinces of New Brunswick, Nova Scotia, Prince Edward Island and Manitoba, Canada.
Shipping fees will apply for all deliveries made outside of the free delivery and flat rate zones at the Canada Post rates.
PROCESSING TIME AND TRACKING OF YOUR ORDER:
For the products that are in inventory, your order will be processed and shipped within a maximum of two (2) business days. For any other products, your order will be processed and shipped within a maximum of four (4) business days. You will be notified by e-mail at every step of your order’s process:
-Payment and reception of your order.
-Preparation of your order.
-Shipping of your order.
You can also verify the status of your order by logging in to your account on the online boutique. We will also indicate your order’s tracking number from Canada Post in your shipping order notification e-mail.
ORDER CANCELLATION AND RETURN POLICY:
You can cancel, free of charge, any order that you have made and that was not picked-up by Canada Post. To cancel an order, please communicate with us by e-mail or by telephone. You will need to give us your name and address as well as your order number. Our processing time for an order being quick, it is essential that you communicate with us as quickly as possible to be able to cancel your order. We suggest that you communicate with us by telephone
By phone: 514-856-7774 extension 235.
You will be reimbursed directly on your credit card within two (2) business days. You will receive two (2) confirmation e-mails of the cancellation or your order (one from our transactional site and one from our payment gateway).
In the event that you received the product but wish to return it, the following conditions apply:
Defective product: If you should happen to receive a defective product, you have ten (10) business days, following reception of this product, to return it to us. We will then replace the product free of charge. Before we can send you the replacement product, you must first send us the defective product in its original packaging for inspection. Please refer to the RETURN PROCEDURES section to know the methods for returning merchandise.
Order cancellation: If, for any reason, you wish to return your product and be reimbursed, you have ten (10) business days, following reception of this product, to return it to us. You must first send us the product in its original packaging for inspection. Please refer to the RETURN PROCEDURES section to know the methods for returning merchandise. Handling charges of 15% will be applied to your reimbursement; you will therefore receive a reimbursement of 85% of the initial valued amount of the returned product.
Order error: In the event that you should receive a product other than what you ordered, you have ten (10) business days, following the reception of this product, to return it to us. We will then replace the product free of charge. Before we can send you the replacement product, you must first send us the shipped product in its original packaging for inspection. Please refer to the RETURN PROCEDURES section to know the methods for returning merchandise.
**It is of your responsibility to make sure that you respect the delays provided in the return policy.**
STEP 1: OBTAIN A RMA NUMBER.
Go to the welcome page of our website: http//secure.thermopompenrsol.com/. At the bottom of the page, in the “Customer service” section, click on the “Return” link. You will then access a formulary. Fill out the formulary and click “Continue”. We will provide you with a return number, by e-mail, within the 24 business hours following your demand.
STEP 2: SEND US THE PRODUCT.
Make sure that the product is in its original package. Open the box. Print and insert the return number that you received by e-mail. Carefully seal the box with adhesive tape. Write down “Return to sender” on the package. Present yourself with the package at a Canada Post counter. Canada Post will return the product at no cost.
STEP 3 : PRODUCT VERIFICATION.
Upon reception of the returned merchandise, we will inspect the product. All returned products must be in the condition that you received them. All returning of products that will clearly have been used will be refused.
STEP 4: REQUEST SETTLEMENT.
Order cancellation. We will reimburse 85% of the cost of your original purchase (excluding the fees for delivery) in the 24 business hours following the reception of your returned merchandise, directly on your credit card. You will receive a notification by e-mail for the reimbursement.
Defective product. We will send you a replacement product (same product code as the one purchased) in the 24 business hours following the reception of your returned merchandise.
Order error. We will send you a replacement product (same product code as the one purchased) in the 24 business hours following the reception of your returned merchandise.
COLLECTED PERSONNAL INFORMATION
We are gathering the following personnal information:
-Credit card number
The personal information we gather is collected via forms and the interactivity established between you and our website. We also use, as indicated in the following section, cookies and / or log files to collect information about you. Your personal information is collected through form, namely:
-Registration form to the Web site
We use the information it collects for the following purposes:
-Process transactions and track orders
-Provide information or promotional offers
-Manage and improve the website
LOG FILES AND COOKIES
We collect certain information through log files and cookies. These are mainly the following information:
-Pages visited and queries
-Hour and day of connection
The use of such files enables us to:
-Improve our service and offer a personalized visit
-To offer a personalised consumption experience
-To track orders
RIGHT OF VETO AND OF WITHDRAWAL
We are committed to offering you the right of veto and of withdrawal with respect to your personal information. The right of veto is defined as the option offered to online visitors to refuse to have their personal information used for certain purposes as outlined during collection. The right of withdrawal is defined as the ability for users to request that their information is not contained, for example, in a mailing list.
To exercise these rights, you may contact us at the following address:
A/S Head of eBusiness
Thermopompes N & R Sol
Email : firstname.lastname@example.org
Telephone : 450-699-3232
The personal information we collect is held in a secure environment. Persons employed by us are obliged to respect the confidentiality of your information. To ensure the safety of your personal information, we use the following measures:
-Protocol SSL (Secure Sockets Layer)
-Protocol SET (Secure Electronic Transaction)
-Identifiant / Password
We are committed to maintaining a higher degree of confidentiality by integrating the latest technological innovations designed for the ensurance of your transactions. However, since no mechanism offers total security, an element of risk is always present when the Internet is used to transmit personal information. We do not sell or transfer personal data that identifies you to third parties, except for Canada Post and Moneris which have our trust and is assisting us in our e-business operations.
You can shop at www.secure.thermopompesnrsol.com with confidence. We use the service of payment gateway of eSelectPlus from Moneris Solutions to accept credit cards payments safely and securely for our customers. eSelect Plus from Moneris Solutions payment gateway manages the complex routing of sensitive customer information through the electronic credit card processing networks.
The company adheres to strict industry standards for payment processing, including:
-128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
-Industry leading encryption hardware and software methods and security protocols to protect customer information.
-Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
By transacting on our web site, you agree knowingly that you will be receiving emails related to track your order. Your email will not be added to an electronic mailing list for promotional purpose, unless you subscribe to our newsletter in your profile. You can remove yourself from this mailing list at any time in your profile.
A/S Head of eBusiness
Thermopompes N & R Sol
Telephone : 450-699-3232
© 2014-2017 Thermopompes N & R Sol Inc.